Effective Date: 2 July 2026

 

Introduction

 

At Glamping with Llamas, operated by Faster Lente Llamas Ltd, we are committed to protecting your privacy and handling your personal information responsibly.

 

This Privacy Policy explains what information we collect, how we use it, who we may share it with and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

By using our website or booking with us, you agree to the practices described in this Privacy Policy.

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Who We Are

 

Glamping with Llamas is operated by:

 

Faster Lente Llamas Ltd
Faster Lente
Walton Road
Wisbech
Cambridgeshire
PE14 7AG
United Kingdom

 

Website: www.glampingwithllamas.uk

Email: bookings@glampingwithllamas.uk

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Information We Collect

 

Depending on how you interact with us, we may collect:

 

Personal Information

 

This may include:

• Name

• Postal address

• Email address

• Telephone number

• Vehicle registration (where provided)

• Booking information

• Guest names

• Special requests

• Accessibility requirements

• Dietary requirements

• Correspondence with us

 

We only collect information that is necessary to provide our services.

 

Website Usage Information

 

When you visit our website we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on our website

• Referring website

• General usage statistics

 

This information helps us improve our website and visitor experience.

 

Cookies

 

Our website uses cookies and similar technologies to improve your browsing experience.

 

Cookies help us:

• Remember your preferences

• Understand how visitors use our website

• Improve website performance

• Measure the effectiveness of our marketing

 

You can control cookies through your browser settings.

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How We Use Your Information

 

We use your information to:

• Process accommodation bookings

• Manage your reservation

• Communicate before, during and after your stay

• Respond to enquiries

• Provide guest information through Touch Stay

• Process payments

• Supply products purchased through The Llama Larder

• Improve our services

• Meet legal and regulatory obligations

• Prevent fraud and protect our business

 

If you choose to receive marketing communications, you may unsubscribe at any time.

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Booking Platforms

 

Depending on how you book, your information may be provided to us by:

• Eviivo

• Booking.com

• Airbnb

• Expedia

• Other authorised booking partners

 

Each booking platform has its own Privacy Policy governing the information you provide directly to them.

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Third-Party Services

 

We work with trusted third-party providers who help us operate our business.

 

These may include:

• Wix (website hosting)

• Eviivo (booking management)

• Touch Stay (digital guest guide)

• Google Analytics

• Google Business Profile

• WhatsApp Business

• Payment processing providers

• Email service providers

 

These organisations only process your information where necessary to provide their services and are required to protect your information appropriately.

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Guest Communications

 

We may contact you:

• Before your arrival

• During your stay

• Following your departure

• To respond to enquiries

• To resolve issues relating to your booking

 

Following your stay, we may invite you to leave a review through Google or the booking platform you used.

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Accessibility and Dietary Information

 

Where you voluntarily provide information regarding accessibility requirements, mobility needs, allergies or dietary preferences, we use this solely to help us prepare for your visit and provide the best possible guest experience.

 

We only retain this information for as long as reasonably necessary.

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How Long We Keep Your Information

 

We only retain personal information for as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Maintain financial records

• Protect our legitimate business interests

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Sharing Your Information

 

We never sell your personal information.

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We may share information only where necessary with:

• Booking partners

• Payment providers

• Professional advisers

• Government authorities where legally required

• Service providers who help us operate our business

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International Data Transfers

 

Some of our trusted service providers may process information outside the United Kingdom.

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Where this happens, appropriate safeguards are in place to protect your information in accordance with UK data protection legislation.

 

Keeping Your Information Secure

 

We take reasonable technical and organisational measures to protect your personal information.

Although no internet transmission can ever be guaranteed completely secure, we work with reputable providers and use appropriate security measures to minimise risk.

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Your Rights

 

Under UK data protection law you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Restrict certain processing

• Object to certain processing

• Request transfer of your information where applicable

• Withdraw consent where processing relies on consent

 

To exercise any of these rights, please contact us using the details below.

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Complaints

 

If you have concerns about how we handle your personal information, we would appreciate the opportunity to resolve the matter first.

 

You also have the right to lodge a complaint with the:

Information Commissioner's Office (ICO)

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Website: www.ico.org.uk

Telephone: 0303 123 1113

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Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or the way we operate our business.

 

The latest version will always be published on our website.

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Contact Us

 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

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Glamping with Llamas
Faster Lente Llamas Ltd
Faster Lente
Walton Road
Wisbech
Cambridgeshire
PE14 7AG

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Email: bookings@glampingwithllamas.uk

Website: www.glampingwithllamas.uk