Celebrating Our 9.7/10 Rating and the Best Guests at the Traveller Review Awards 2026
- Tina Gambell
- Feb 4
- 3 min read
We are absolutely over the moon to share that we have received the Traveller Review Award 2026 from Booking.com, boasting an incredible 9.7 out of 10 rating for the second consecutive year. This achievement reflects the wonderful experiences shared by our guests, and we want to take a moment to thank every single person who stayed with us and contributed to this milestone. This celebration is truly for you—and, of course, the llamas who add their own special charm to our place.
What the Traveller Review Award Means to Us
The Traveller Review Award is not just a trophy on the shelf. It represents the trust and satisfaction of travellers from around the world. Achieving a 9.7/10 rating means our guests consistently find comfort, warmth, and memorable moments during their stay. This award motivates us to keep improving and to maintain the high standards that earned us such positive feedback.
How We Create Memorable Experiences
Our focus has always been on making every guest feel at home. Here are some ways we ensure a stay worth remembering:
Personalised service: We listen carefully to guest preferences and tailor their experience, whether it’s arranging local tours or recommending hidden gems nearby.
Comfort and cleanliness: Our rooms are spotless and designed for relaxation, with cosy beds and thoughtful touches.
Unique atmosphere: The presence of our friendly llamas adds a playful and calming element that guests often mention in their reviews.
Local connections: We partner with local artisans and food producers to offer authentic experiences, from farm-to-table meals to handcrafted souvenirs.
Stories from Our Guests
Hearing from guests is the best part of our work. Here are a few highlights that show why our rating is so high:
A family from China shared how their children loved feeding the llamas and learning about local wildlife, making their vacation educational and fun.
A couple celebrating their anniversary appreciated the quiet space and the surprise bottle of local wine waiting in their room. Then they savoured the dishes served to them by our private chef.
Solo travellers often mention the friendly atmosphere and how easy it is to meet others while enjoying peaceful walks nearby.
These stories remind us why we do what we do and inspire us to keep welcoming guests with open arms.
The Role of Feedback in Our Success
Guest reviews are more than compliments—they are guides for improvement. We carefully read every comment and use the insights to:
Upgrade facilities based on suggestions
Train staff to enhance guest interactions
Introduce new services that guests request
This ongoing dialogue with our guests helps us stay connected and responsive.
Looking Ahead: Continuing to Serve the Best Guests
Winning the Traveller Review Award 2026 is a milestone, but it’s also a starting point for new goals. We plan to:
Expand our eco-friendly initiatives to reduce environmental impact even further
Offer more interactive experiences with local culture and nature - calendar is already filling up on events occurring in 2026
Maintain the warm, welcoming atmosphere that guests love
Our commitment is to keep making every stay better than the last.
We owe this achievement to the wonderful guests who choose to stay with us and share their experiences. Your feedback, smiles, and stories fuel our passion. If you haven’t visited yet, we invite you to come and see why so many travellers have given us such a high rating. And yes, the llamas are waiting to greet you too.
Take a look at our What's On calendar, which is being added to daily.
Explore our spaces and plan your 2026 visit today.
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